Important Policies

Skin Alchemy HI Policies

At Skin Alchemy HI, we do our best to provide a great experience while respecting your time and mine. These policies help ensure fairness for everyone. By booking an appointment, you agree to the following:

Cancellation and Rescheduling Policy

At Skin Alchemy HI, deposits are required to secure your appointment. No-shows, cancellations, or reschedules within 48 hours of your appointment will result in a loss of your deposit.

Same-day cancellation will be considered a "no-show."

One reschedule is allowed with at least 48 hours' notice. A second reschedule will result in loss of your deposit.

No Show Policy

No-shows will result in a cancellation fee for the booked service.

No shows will be excused for the following only:

• Jury Duty
• Death in family
• Military duties
• Sickness
• Injury

For any of the excusals above, please try to let me know at least 3 hours before your scheduled appointment time. A cancellation fee will be incurred for no-shows who do not inform Skin Alchemy HI before the appointment time.

Late Policy

Arriving late to your appointment will affect your service time.

After 10 minutes, you will be considered a no-show. Please communicate your tardiness with me so I can prevent your appointment from being a no-show.

If I have open slots for a later time, I may be able to move your appointment!

If I do not have someone booked after you, I may be able to take you after passing the 10-minute threshold if you text me that you will be running late.

Please stay in contact with me! I try my best to take tardy appointments because I understand that traffic and life happens.

Please don't text and drive or speed. Just shoot me a text (808) 358-0093 that you might be running late!

If you are considered a no-show and 10 minutes elapse without communication, you will be invoiced a cancellation fee if no deposit was made or your deposit will be forfeited.

Studio Policies / Disclaimers

Guests allowed! Bring a friend or friends!

Children are allowed, but bringing is not recommended. Please ensure they do not break or touch things, as it may be hazardous/dangerous for them. This is your time to relax, but I understand if you need to bring them along!

Skin Alchemy HI has the right to refuse or fire a client for any reason, regardless of follow-up appointments. In this case, follow-up appointments will be refunded.

Photos and videos taken during the appointment are for insurance purposes.

Refund Policy

Payments will ONLY be refunded in the event a client is considered "Not an ideal candidate for the service" at the time of appointment, and what disqualifies them as a client is not listed on the Skin Alchemy HI website in pre-care instructions.

Refunds will only be given for cancellations made within the 48 hr window and excused no-shows if full payment was made online.

If you are unhappy with your service, please text or email me! Because services were rendered, all services are nonrefundable. I will do my best to offer a solution if you are not satisfied with your treatment.

For product and online order refunds, see our Refund Policy.